FAQ

WHEN WILL MY ORDER SHIP?

Most orders ship the following business day. During sales or holidays, processing times may increase. The shipping estimate displayed at checkout is the transit time after processing and does not include order preparation.

 

WHEN WILL I RECEIVE MY ORDER AFTER IT SHIPS?

First Class Mail generally takes anywhere from 3-10 business days in the US. Priority Mail is usually 1-3 business days. First Class International is up to 30 business days.

 

HOW MUCH DOES SHIPPING COST?

All orders above $50 ship free in the United States. International shipping costs vary based on location and package weight. To get an exact rate, add all items to the cart and go to checkout. Rates typically start at around $15 for USPS First Class International (customs fees may apply).

 

DO YOU OFFER ANY SHIPPING METHODS THAT AREN'T ON THE SITE?

No.

 

HOW CAN I OPEN A WHOLESALE ACCOUNT?

If you are interested in our wholesale program, please fill out our Wholesale Application and we will contact you.

 

AN ITEM I WANT TO BUY IS OUT OF STOCK. WHEN WILL IT BE RESTOCKED?

We work on restocking items as fast as we can. However, sometimes there are moments when we're out of certain products for extended periods of time. We usually post stock availability first on Instagram. You can follow us at @arcadianofficial for the most up to date information.

 

WHAT IS YOUR RETURN POLICY?

Have a look at our Return Policy page.

 

DO YOU TAKE CRYPTOCURRENCY?

Yes, we accept Bitcoin, Bitcoin Cash, Litecoin and Ethereum. Please note that at this time we cannot refund orders paid for with Crypto.

 

WHY WON'T MY COUPON WORK ON AN ITEM?

Discount codes only apply to certain items. Typically, it's safe to assume a discount code will never work on a Limited Edition item or an already discounted item. See the terms mentioned on the sale posts for specifics at the time of sale.